1. Who we are

iLakbay Travel and Tours ("iLakbay", "we", "us") is a travel and tour agency at 0066 Cupang St., San Nicolas, Bulakan, Bulacan 3017. We are the personal information controller for the information described in this notice. This notice explains how we collect, use, share, protect and keep your personal data, in line with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).

2. Information we collect

a. When you send an inquiry through our website form: full name, mobile number, email address, destination, travel dates, number of travelers (adults and children), departure point, budget range, type of trip, preferred contact method, whether you need visa assistance, your special requests, the page or destination card you inquired from, and your privacy consent.

b. When you message us on Facebook Messenger, email or phone: the details you choose to share, and your profile name or contact details as provided by that platform.

c. When you proceed with a quotation or booking (only when needed): names of all travelers as shown on their IDs, date of birth, nationality, contact details, passport details or other government ID, visa-related documents, special requests, and payment records (for example proof of payment and receipts). Some of these are sensitive personal information under the law (for example government-issued ID numbers and age or date of birth), and we handle them with extra care.

d. Information about minors and other travelers: if you book for children or other people, you confirm that you are authorized to share their information with us and that a parent or guardian has consented for minors.

e. Technical information: our website does not use advertising or analytics cookies. Our hosting, security and font providers may automatically process technical data such as IP address, browser type and time of access to deliver the site and prevent abuse (see section 5).

Please do not send passport scans, ID photos or payment card details through the website inquiry form. We will ask for travel documents only when they are needed for a confirmed quotation or booking. Travel documents are accepted only through our official email, info@ilakbay.com.ph.

3. Why we use your information

• To respond to your inquiry and prepare quotations — based on your consent and on steps you asked us to take before a contract.
• To arrange and manage bookings with airlines, ferry operators, hotels, tour operators, transport providers and other relevant travel suppliers — necessary to perform our agreement with you.
• To help with travel document requirements you ask us to assist with, such as visa application support.
• To process payments, issue receipts and keep business and tax records — to comply with legal obligations.
• To communicate important updates about your trip (schedule changes, supplier advisories, document reminders).
• To keep our website and systems secure and prevent spam or fraud — legitimate interest.
• To send promotions or newsletters — only if you separately opt in. You can unsubscribe at any time.

We do not sell your personal data. We do not use it for automated decision-making that produces legal effects on you.

4. Who we share it with

We share only what is needed for the purpose:

• Travel suppliers involved in your trip (airlines, ferry operators, hotels, resorts, tour operators, transport and activity providers, insurers where you choose insurance). These suppliers process your data under their own privacy policies.
• Embassies, consulates or visa centers — only when you ask us to help with a visa or entry requirement.
• Service providers who help us run the business (see section 5).
• Government authorities when required by law, regulation, court order or lawful request.

5. Service providers we use

• Web3Forms — receives the information you submit in our website inquiry form and forwards it to our official email inbox.
• hCaptcha (Intuition Machines, Inc.) — protects our form from spam and bots. hCaptcha may collect device, browser and interaction data when the form loads or is submitted, under its own privacy policy and terms.
• Cloudflare — hosts our website and provides security and delivery services; may process IP addresses and technical request data.
• Google Fonts — delivers the fonts used on this website; your browser connects to Google's servers to load them.
• Microsoft 365 — email provider for info@ilakbay.com.ph, which stores inquiry emails and correspondence. Mailbox access is limited to authorized iLakbay personnel.
• Microsoft OneDrive and our inquiry and booking management app (hosted on Supabase) — used to keep inquiry, quotation and booking records.
• Meta (Facebook Messenger) — if you choose to contact us through Messenger, Meta processes those messages under its own policies.

Some of these providers may store or process data outside the Philippines. Where this happens, we take reasonable steps so your data remains protected consistent with the Data Privacy Act.

6. How we protect your information

• access limited to authorized iLakbay personnel who need it for their work;
• secured, password-protected business accounts;
• encrypted connections (HTTPS) on our website;
• travel documents received only through our official email and shared only with the parties who need them;
• secure disposal of documents and files that are no longer needed.

No system is completely secure. If a personal data breach occurs that is likely to cause you serious harm, we will act on it and notify you and the NPC when required by law.

7. How long we keep your information

• Inquiries that do not proceed to a booking: kept for up to 12 months from the last communication, then deleted, unless you ask us to delete them sooner.
• Booking, payment and receipt records: kept for as long as required for tax, accounting and legal purposes.
• Copies of passports, IDs and visa documents: kept only as long as needed for the booking or visa application and related follow-up, then securely deleted within 30 days after trip completion.
• Marketing preferences: until you unsubscribe or withdraw consent.

8. Your rights

Under the Data Privacy Act, you have the right to:

1. be informed about how your personal data is processed;
2. access your personal data that we hold;
3. object to processing, including for direct marketing;
4. have inaccurate data corrected;
5. have data erased or blocked when it is no longer necessary, unlawfully processed, or when you withdraw consent (subject to legal retention requirements);
6. data portability — obtain a copy in an electronic, commonly used format where applicable;
7. withdraw consent at any time, without affecting processing done before withdrawal (withdrawing may mean we can no longer complete a pending booking);
8. be indemnified for damages caused by inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data;
9. file a complaint with the National Privacy Commission.

To exercise these rights, contact us using the details below. We may need to verify your identity first.

9. Privacy contact

Data Protection Officer / Privacy Contact: Trina Marie M. Marilim, Owner and General Manager
Email: info@ilakbay.com.ph · Mobile: 0968 180 0426 · Landline: (044) 640-2132
Address: 0066 Cupang St., San Nicolas, Bulakan, Bulacan 3017

If you are not satisfied with our response, you may contact the National Privacy Commission (www.privacy.gov.ph).

10. Changes to this notice

We may update this notice when our services, providers or legal requirements change. The latest version and its date will always be posted on this page.

These terms apply when you request a quotation from, or make a booking through, iLakbay Travel and Tours ("iLakbay"). Please read them before paying. Each booking may also be subject to the specific terms of the airline, ferry operator, hotel, tour operator or other travel supplier involved; those supplier terms will be shown or sent to you before you confirm and form part of your booking.

1. Our role

iLakbay arranges travel services on your behalf with relevant travel suppliers (for example airlines, ferry operators, hotels, resorts, tour operators, and transport and activity providers). Unless we state otherwise in writing, the travel services themselves are provided by those suppliers, under their own conditions of carriage, booking and cancellation. We will act with reasonable care in selecting, arranging and communicating your travel services.

2. Inquiries and website information

• Destination information on our website is for general reference only. Destinations shown are not offers, and do not mean a package, rate or slot is available.
• Package details, inclusions, schedules and availability are always subject to final supplier confirmation.
• Sending an inquiry does not create a booking or any obligation on you or on us.

3. Quotations

• We first send an Initial Quote: an estimate based on the information you gave us and on supplier rates available at the time. If you want to proceed, reply "CONFIRM". We then check availability with the supplier and send you a Final Quote together with our Booking Agreement.
• Each Final Quote will state what is included and excluded, the travel dates, number of travelers, validity period, payment schedule, and the applicable cancellation, change and refund conditions.
• Prices are not guaranteed until the booking is confirmed and the required payment is received within the Final Quote's validity. Airfares, ferry fares and hotel rates may change or sell out without notice before confirmation.
• Unless the quotation says otherwise, prices are in Philippine pesos. Where supplier prices are in foreign currency, your Final Quote will explain how currency changes are handled.
• Government taxes, fees, levies and surcharges imposed after confirmation (for example fuel surcharges, travel tax, terminal or environmental fees) may be passed on where the supplier or law requires.

4. How a booking is confirmed

A booking is confirmed only when all of these are complete:

1. you accept the Final Quote and sign iLakbay's Booking Agreement and Waiver;
2. you provide complete and correct traveler details;
3. we receive the required payment; and
4. the supplier(s) confirm the services, and we send you a written booking confirmation.

If a supplier cannot confirm the requested service, we will inform you and offer available alternatives. If you do not accept an alternative, payments received for the unconfirmed service will be returned as stated in section 8.

5. Payments

• Travel packages: 50% downpayment to reserve, with the balance due 30 days before travel.
• Tickets (for example airline or ferry tickets): full payment before we book.
• Exact amounts and deadlines are stated in your Final Quote.
• Pay only through the official payment channels stated in your Final Quote. Accepted methods are bank transfer, GCash, or cash at our office by appointment. If you receive payment instructions from any other email, phone number or social media account, do not pay and contact us first.
• Please send proof of payment to info@ilakbay.com.ph. A receipt will be issued for payments received.
• If the required payment is not received by the deadline, the supplier may release the reservation and the quoted price may no longer be available.

6. Changes requested by you

• Please send change requests (names, dates, travelers, room types and so on) in writing as early as possible.
• Changes depend on supplier availability and rules. Some services (for example promotional airfares) may not allow changes or name corrections at all.
• Any supplier change fees, fare or rate differences will be charged to you as advised by the supplier, and we will tell you the amount before proceeding.

7. Cancellations by you

• Cancellations must be sent in writing to info@ilakbay.com.ph. The date we receive your written notice is the cancellation date.
• Cancellation charges follow the supplier's cancellation policy for your booking, which will be stated in your Final Quote or confirmation. Some services may be non-refundable.
• Travel package prices include a processing fee. It becomes non-refundable once your booking has been processed and is deducted from any refund if you cancel. Service fees for ticket bookings are also non-refundable once the booking has been processed.
• If you do not show up, or do not use part of the services, refunds depend entirely on supplier rules.

8. Refunds

• Refunds are processed according to the applicable supplier policy and only after the supplier releases the refund (where the payment was passed on to a supplier).
• We will tell you the expected refundable amount and the supplier's estimated processing time once known. Supplier processing times vary and are outside our control.
• Refunds are returned to the original payer, less any non-refundable amounts stated in these terms or in your Final Quote or confirmation.

9. Changes or cancellations by suppliers

• Suppliers may change schedules, routes, accommodations or itineraries. We will inform you promptly once we are notified and help you review available options.
• If a supplier cancels a service, you may accept an alternative offered or request a refund of the amount the supplier refunds for that service.
• Events beyond reasonable control (for example severe weather, natural disasters, government travel restrictions, strikes, health emergencies) may affect travel. In such cases, the supplier's policies and applicable law will determine the options available.

10. Travel documents and requirements

• Each traveler is responsible for having valid passports, visas, permits, IDs, and any health or entry requirements for every destination and transit point. For international travel, passports generally need sufficient validity beyond the travel dates; please check the specific rules of each destination.
• Entry and visa rules can change and are decided by the relevant governments and immigration authorities. Any visa or document assistance we provide does not guarantee approval or entry.
• Philippine departure requirements (for example travel tax and immigration requirements) apply to outbound travel. Please check current official guidance before you travel.
• Names on bookings must match travel documents exactly. Costs arising from incorrect details supplied by the traveler are the traveler's responsibility.

11. Other customer responsibilities

• Give complete and accurate information, and review your Final Quote and confirmation — tell us as soon as possible if something is wrong.
• Arrive on time for flights, ferries, transfers and tours, and follow supplier rules and local laws.
• Tell us in advance about special needs (mobility, dietary or medical-related assistance) so we can check with suppliers; we cannot guarantee that suppliers can meet every request.
• Travel insurance: we strongly encourage adequate travel insurance.

12. Assistance during your trip

For confirmed bookings arranged through iLakbay, we will assist with questions and coordinate with the relevant suppliers based on the booking arrangements confirmed for your trip, through the contact channels provided in your confirmation. For urgent concerns outside office hours, contact 0968 180 0426.

13. Complaints

If something goes wrong, please tell the supplier on the spot (where possible) and contact us at info@ilakbay.com.ph so we can help resolve it with the supplier.

14. Governing law

These terms are governed by the laws of the Republic of the Philippines.

15. Contact

iLakbay Travel and Tours · 0066 Cupang St., San Nicolas, Bulakan, Bulacan 3017 · info@ilakbay.com.ph · 0968 180 0426 · (044) 640-2132
Office hours: Monday–Saturday, 8:00 AM–5:00 PM; office visits by appointment only.

1. About this website

This website is operated by iLakbay Travel and Tours, 0066 Cupang St., San Nicolas, Bulakan, Bulacan 3017. By using it, you agree to these terms. If you do not agree, please do not use the site.

2. Information only — not an offer

• Destination descriptions, photos and travel tips are general information. They are not offers, quotations or guarantees of availability, price or inclusions.
• Any package or rate is valid only when stated in a written quotation from iLakbay, and is subject to final supplier confirmation and our Booking Terms and Conditions.
• We try to keep information accurate and up to date, but travel conditions, entry requirements and supplier details can change. Please confirm important details with us before making decisions.

3. Accreditation and business information

We display only accreditation, registration and permit information that has been formally issued to iLakbay.

4. Inquiry form

• Please provide accurate information and do not submit other people's details without their permission.
• Do not send passport scans, ID photos, or payment card or bank details through the form.
• The form is protected by hCaptcha and delivered through Web3Forms. See our Privacy Notice for details.
• Submitting the form does not create a booking.

5. Acceptable use

You agree not to misuse the form (spam, automated submissions, false information); attempt to gain unauthorized access to the site or its systems; interfere with its operation; or use the site for any unlawful purpose.

6. Intellectual property

• The iLakbay name, logo, tagline and original website content belong to iLakbay Travel and Tours and may not be copied or used without written permission.
• Some photographs are used under third-party licenses (for example Creative Commons or the Unsplash License) and are credited on the page with a link to the source and license. Those photos remain the property of their creators and are subject to their license terms.

7. Links to other sites

Our site links to third-party sites and services (for example Facebook/Messenger, photo sources and license pages). We are not responsible for their content or privacy practices.

8. Availability of the website

We may update, change or suspend the website at any time. We do not guarantee uninterrupted or error-free operation.

9. Privacy

Our Privacy Notice explains how we handle personal data submitted through this site.

10. Changes to these terms

We may update these terms from time to time. The latest version and its date will be posted on this page.

11. Governing law and contact

These terms are governed by the laws of the Republic of the Philippines. Questions: info@ilakbay.com.ph.